Rayna Edibles Refund Policy
Last Updated: October 2025
Website: www.raynaedibles.com
⸻
1. Overview
At Rayna Edibles, we take great pride in sourcing and supplying high-quality African groceries and wholesale food products to our European customers.
We handle every order with care to ensure freshness and authenticity. However, we understand that issues may arise occasionally and have established this refund policy to guide how refunds, returns, and replacements are handled.
This policy applies to all purchases made through raynaedibles.com.
⸻
2. Eligibility for Refund or Replacement
Refunds or replacements are only considered under the following conditions:
•Damaged or Defective Items:
If products arrive damaged, spoiled, or defective due to shipping or packaging errors.
•Incorrect or Missing Items:
If the products received differ from what was ordered (wrong quantity, product, or size).
•Expired Products:
If you receive items that are past their expiration or best-before date.
Due to the perishable and consumable nature of our goods, we cannot accept returns or offer refunds for:
•Items opened, used, or partially consumed.
•Orders delayed due to customs clearance or courier handling outside our control.
•Buyer’s remorse or change of mind after order dispatch.
⸻
3. Reporting an Issue
To ensure a prompt resolution:
•Contact us within 48 hours of delivery via [email protected].
•Include your order number, a brief description of the issue, and clear photos of:
•The packaging
•The product(s) in question
•The shipping label
Claims submitted after 48 hours of delivery may not be eligible for a refund or replacement.
⸻
4. Resolution Options
After verification, we will take one of the following actions:
•Replacement: Ship the affected items again at no extra cost.
•Partial Refund: For a portion of the order affected.
•Full Refund: Only if the entire order is defective or unavailable for replacement.
Refunds are processed to the original payment method used during checkout within 7–10 business days after approval.
⸻
5. Order Cancellations
Orders can only be cancelled within 12 hours of placement, provided they have not yet been processed or dispatched.
Once an order is shipped, it cannot be cancelled or refunded unless it meets the criteria in Section 2.
⸻
6. Shipping Delays and Customs
Rayna Edibles ships from Nigeria to Europe using registered courier and freight partners.
While we aim for timely delivery, customs inspections, logistics delays, or import restrictions may occasionally affect timelines.
We are not responsible for:
•Delays caused by customs clearance.
•Additional import duties, VAT, or courier surcharges imposed by the destination country.
•Products held or disposed of by customs due to local import restrictions.
⸻
7. Wholesale Orders
For bulk or wholesale orders, refund requests are reviewed on a case-by-case basis.
If approved, refunds may be issued as store credit or account balance to be used against future orders.
⸻
8. Contact Information
If you have questions regarding refunds, returns, or deliveries, please contact us:
Rayna Edibles Nigeria
www.raynaedibles.com
⸻
9. Governing Law
This policy is governed by the laws of Nigeria, with consideration for EU consumer protection regulations for customers based in the European Union.
Any disputes will be handled in accordance with Nigerian law, unless otherwise required by mandatory EU consumer protection rules.
